Oh Christ, What Now?

How about you diagnose an issue, figure out by deduction the very straightforward solution to correct it, tell the people who have the POWER to correct it, and they ign ore what took you half an hour to say, and proceed to act perplexed when you call them on their shit?

Doc, I have the nasty cold, maybe some antibiotics. “Sure, yeah, I agree and I’ll prescribe some.” (shuffle out, confidant he heard you)  Receptionist hands you dental floss on the way out.    Really feel heard, don’t you, now?

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Day 1 – über tech does web work, hosts 50+ domains at one upstream hosting facility. All detectable FTP permissions on all detectable domains are fine, EXCEPT the one we’re trying to whip up some _Fracken Basic_ FTP permissions on TODAY. Go fracken figure!  This is the shit OhChristWhatNow was born from, as you well know.

Day 2 – We call upstream, describe and PROVE the issue for nearly half an hour, complete with an example of how it should take 3 minutes to set this stuff up at -another- domain. “Tech coordinator” assures us he gets it, leave it in his hands. [And then...]

[Drrr!] An hour later 2 help desk tickets appear in an ABsoFriggenLutely useless place [from me to me? Hello!], so they never get to the “Admins” who can correct the matter, nor do either of them address the core issue AT ALL. My replies to them basically bounce back to me, but I didn’t notice this crap right away.

Day 3 – NEW ‘ticket’ upstream, protesting the issue IN EXACTITUDE, and its mishandling the previous day..  NO response the live long day. [Do these people actually come in to work from time to time? Christ] 4:45pm I call in, get the idea once again that they understand the gravity of it, have a clue how to fix it, and understand that the end user is getting PISSED, with good reason at this point. Midnight passes again without a fix..

Day 4 – The only question I’ll have for them at noontime is going to be WTF!?! …  I EXPLAIN the PROBLEM _AGAIN_ and PROVE the issue AGAIN to the nerd at the end of the line. BLAH BLAH BLAH ASAP, BLAH BLAH BLAH. ANother hour wasted on ANOTHER day persuing the same fracking issue that should NOT be an issue for US. Nerd at other end promises someone will call me back (ROTFL!) S..u..r..e  I’ll believe it if I see it..  Needless to say, noone calls

Day 5 – Are you kidding me? I mean, REALLY, are you kidding me? Ineptitude and lack of [read this carefully] R.E.S.P.O.N.S.I.B.I.L.I.T.Y. have been proven to me- we need a capable upstream host, these folk have just lost their will for any degree of customer satisfaction. “blah blah is #1 in customer satisfaction..” Yeah, maybe with your cousin Phil, but you guys suck, in real life. Anything hits the fan, you stick your thumbs up your ass, in stereo.

Day 6 – I know..

Day 7 – For chrissake, yes, I also WISH I was kidding…  Despite their seemingly caring approach of a voicemail at 10:30am Sunday. The moment I go to check shit after their ?fifth? “It’s fixed” message:   Da shit still don’ work, homes!

- I should NOT have to [essentially] train your support staff in how shit like HTTP, FTP, and UNIX permissions work.

- Once reported, it’s _supposed_ to be in YOUR basket, not mine. I’ve had to explain the issue in detail FIVE times, prove the issue FIVE times. This is just beyond friggin ridiculous.

- I’ve been justifiably incensed that noone is willing to take true responsibility for the matter, OR the partial outage that occured back on the 11th & lasted almost 2 days!

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